Comments on: Sometimes It’s Just Bad Service

By: Vanessa Law

Vanessa Law — Tue, 01 Dec 2009 06:14:06 +0000

Oh gosh … I get grumpy if I go more than a few weeks without electrolysis. While makeovers are more pleasant, I must say that I’ve spent far more grueling hours in electrolysis than I think I’ll ever spend at a makeup counter

By: Jessica Sideways

Jessica Sideways — Mon, 30 Nov 2009 17:32:08 +0000

Yeah, I haven’t had a proper makeover/salon day in years and I know that it hasn’t been due to a lack of availability. There is an Aveda salon a couple blocks away, across the street from Queen Soopers (yes, I live in the gaybourhood of Denver). I do, however try to do my electrolysis pretty frequently…

By: Stacy

Stacy — Mon, 23 Nov 2009 12:12:45 +0000

The only way to stop bad service is to stop using the shops that give it.

The problem in the modern world is that with the current trend in bad service, there is almost nowhere left to shop!

I think that the modern consumer doesn’t help either. Most people want the cheapest possible, no matter what. So the shops that do care, but have slightly higher prices go out of business, and the ones that remain know that no matter what they do they keep their customers as long as the price is low.

With the internet age it gets even worse…

By: Vanessa Law

Vanessa Law — Sun, 22 Nov 2009 21:08:10 +0000

Hehe, quite a simple equation, and you’re right, not everyone understands as much. Rewarding places who offer good service with your repeat business and a nice letter is a great way to encourage them to continue being great.

By: Lynn Jones

Lynn Jones — Sun, 22 Nov 2009 20:22:40 +0000

Bad service? Yes, there is sadly a little too much of that about. Being busy is one thing, but ignoring your customers or – in some cases – being just plain rude to them is not on.

No customers = no money and no money = layoffs. It’s a fairly simple equation yet it’s surprising the number of retail folk who just don’t “get it”.

That said, there are shops where I – and my family – will go back to time and time again, beause the service is excellent. When we’ve had very good service, I’ll write (email) in to let them know.

By: Vanessa Law

Vanessa Law — Sun, 22 Nov 2009 17:04:02 +0000

Hehe, thanks Petra

By: Petra Bellejambes

Petra Bellejambes — Sun, 22 Nov 2009 12:48:15 +0000

Vanessa – I think you have it right. The fundamentals of good manners, smart business sense, and a desire to provide service were missing here. The failure seems to have little to do with Cross Dressing and much more to do with the establishment, their staff and the “leadership” there.

Fortunately, you have a recently exfoliated and moisturized cheek to turn.

Petra