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I’m having trouble making changes to my profile. I keep editing, updating and seeing it was successful. On later, I find that none of the changes stick.
Any suggestions on how to fix?
Hi Miranda
I had the same problems when I first joined the site.
After making the changes to your profile, are you scrolling to the bottom of your profile and physically clicking on 'Update'?
That's the thing that I didn't know that I had to do.
From what you've said, it sounds as though you are doing that ... but can you just confirm that this is the case?
Ellie x
@ellyd22 Ellie thanks for checking in. Yes I did scroll to the bottom and saw the green “successfully updated profile.”
so I’m not quite sure what the problem is. There are a few changes that seem to have stuck, but I haven’t figured out a pattern yet.
The only thing that you should be unable to change is your username, so this sounds a bit glitchy.
Hopefully tech support will kick in soon ... hang on in there!
In the meantime, if there's anything that you're desperate to change let me know via direct message and I'll do it for you 🙂
Ellie x
@ellyd22 thank you so much, you’re so sweet. 💕 I’m sure it’ll work at some point. In the meantime, it’s giving me a lot of time to think and rethink about what I actually want to say🤗
Hi Miranda.
I hope you solve it soon. I was going to make the same point as Ellie did. Sometimes it's the Internet that gets to me. Keep on trying.I was going to make the same point as Ellie. Sometimes it's the Internet that gets to me. Keep on trying. You'll get it.
Gisela
Bit of an update, just in case. My issues may stem from the use of emojis in the profile page. If I just stick with text only it seems to save my edits. If I add emojis, even after posting text only, the emoji doesn’t save. It seems to revert to the previous state. 🤦🏽♀️
the emoji works here for example but using the keyboard ones in the profile did not stick. I’ll just have to stay with text only for now … or go old school … 8)