• Creator
    Topic
  • #154996
    Kelsey Nikkol
    Participant
    Registered On: December 23, 2018
    Topics: 29
    Replies: 64
    Has thanked: 2 times
    Been thanked: 267 times

    It’s taking forever to load,won’t open

Viewing 8 reply threads
  • Author
    Replies
    • #178586
      Alison Anderson
      Duchess
      Registered On: October 15, 2018
      Topics: 6
      Replies: 422
      Has thanked: 232 times
      Been thanked: 1678 times

      I reported this in another thread but I thought I would repeat it here.

      \About a week ago, I couldn’t log on to chat from my computer (Firefox on Linux). All I get is a grey box with three white dots moving 1-2-3 and around again. About the same time, I tried getting on chat from my Android tablet (Firefox). The same thing occurred.

      I was able to log onto chat when I was not logged in and do it as a guest. I used my first name Alison. I reported the problem. I was told to clear the cache and restart. I did that, ending up having to completely reboot my machine and restore it from a backup (I’m running a live Linux, so everything runs from memory). I restarted the browser, cleared the cache, then tried to log in and start chat. Still just the same three white dots on grey.

      I downloaded Opera. This is brand new, so there is no cache. I logged on and tried to go to chat. Still the three dots on the grey background. I tried to log on as a guest using Alison and it tells me it is being used.

      It looks to me as if the cache problem is in the chat server and not in my browser. It thinks my crashed guest name is still in use after almost 24 hours. The fact that it is failing on 3 different browsers and two different devices makes me think the problem is not on my devices but on the server side. The fact that it thinks my crashed browser session as a guest is still active gives me the same impression. And Tiffany using 3 different browsers adds to this suspicion.

      The last time I was able to log on I was on my Android device while on a trip overseas.

    • #155803
      Kelsey Nikkol
      Lady
      Registered On: December 23, 2018
      Topics: 29
      Replies: 64
      Has thanked: 2 times
      Been thanked: 267 times

      Need to support internet explorer

    • #155543
      Caty Ryan
      Baroness
      Registered On: August 27, 2017
      Topics: 78
      Replies: 790
      Has thanked: 6 times
      Been thanked: 2609 times

      Hi Vanessa

      I’m having trouble getting CDH to load at times too. I use Firefox. also I just did a nice long post about breast forms and when I went to submit I got “bad gateway” and lost the lot.

      (Luckily not my, forms LOL!)

      I’d do the posts in Word and copy and paste that across, but as we all know that usually ends, (as and old Pommy mate of mine would say), “tears before bedtime…

      Regards

       

      Caty Ryan

       

      • #155558
        Vanessa Law
        Managing Ambassador
        Registered On: April 19, 2012
        Topics: 79
        Replies: 158
        Has thanked: 42 times
        Been thanked: 546 times

        Hey Caty, we were updating and 502s should be fixed now.

        If you’re editing in Word, press Ctrl+Shift+V (On Windows) or Ctrl+Cmd+V (On Mac) when pasting to remove all the Word gunk and paste it cleanly.

    • #155445
      Kelsey Nikkol
      Lady
      Registered On: December 23, 2018
      Topics: 29
      Replies: 64
      Has thanked: 2 times
      Been thanked: 267 times

      Can you please let me know which version of Internet Explorer you are using?

      10

       

      • #155559
        Vanessa Law
        Managing Ambassador
        Registered On: April 19, 2012
        Topics: 79
        Replies: 158
        Has thanked: 42 times
        Been thanked: 546 times

        Thanks.

        Unfortunately Internet Explorer 10 is almost 7 years old, and we currently don’t have plans to update chat to support IE 10.

    • #155385
      Vanessa Law
      Managing Ambassador
      Registered On: April 19, 2012
      Topics: 79
      Replies: 158
      Has thanked: 42 times
      Been thanked: 546 times

      Can you please let me know which version of Internet Explorer you are using?

    • #155355
      Kelsey Nikkol
      Lady
      Registered On: December 23, 2018
      Topics: 29
      Replies: 64
      Has thanked: 2 times
      Been thanked: 267 times

      Needs to work on internet explorer too

    • #155342
      Kelsey Nikkol
      Lady
      Registered On: December 23, 2018
      Topics: 29
      Replies: 64
      Has thanked: 2 times
      Been thanked: 267 times

      Gotcha thanks.

      Do you have Chrome or Firefox?

      Does it work if you use one of those browsers?

      I don’t use either

    • #155051
      Kelsey Nikkol
      Lady
      Registered On: December 23, 2018
      Topics: 29
      Replies: 64
      Has thanked: 2 times
      Been thanked: 267 times

      Hey hon, if you close the page and reopen it, does that resolve your issue?

      Can you let me know which browser and OS you are using?

      Also, whether you have any ad or tracking blockers installed.

      Tried that,same thing.Internet explorer, no ad and tracking blockers

      • #155196
        Vanessa Law
        Managing Ambassador
        Registered On: April 19, 2012
        Topics: 79
        Replies: 158
        Has thanked: 42 times
        Been thanked: 546 times

        Gotcha thanks.

        Do you have Chrome or Firefox?

        Does it work if you use one of those browsers?

    • #155015
      Vanessa Law
      Managing Ambassador
      Registered On: April 19, 2012
      Topics: 79
      Replies: 158
      Has thanked: 42 times
      Been thanked: 546 times

      Hey hon,  if you close the page and reopen it, does that resolve your issue?

      Can you let me know which browser and OS you are using?

      Also, whether you have any ad or tracking blockers installed.

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