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  • #411554
    Erin Talor
    Participant
    Registered On: November 22, 2020
    Topics: 3
    Replies: 26
    Has thanked: 46 times
    Been thanked: 78 times

    I am having a problem with chat not loading when I am logged in to the site but when I am logged out I can see the chat as a guest. I have tried this on firfox, chrome, and edge and they all do the same for me. I have also tried turning off all ad blocks.

    1 user thanked author for this post.
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    • #411855
      Sa•man•tha
      Managing Ambassador
      Registered On: January 21, 2018
      Topics: 380
      Replies: 1598
      Has thanked: 7061 times
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      Woo…hey Erin, have you tried it with your browser’s incog mode?

      1 user thanked author for this post.
      • #411858
        Erin Talor
        Duchess
        Registered On: November 22, 2020
        Topics: 3
        Replies: 26
        Has thanked: 46 times
        Been thanked: 78 times

        🙁 no still does not work I tried incog mode in chrome and private mode in firfox it still gives me the continuous grey loading screen.

        • #411865
          Sa•man•tha
          Managing Ambassador
          Registered On: January 21, 2018
          Topics: 380
          Replies: 1598
          Has thanked: 7061 times
          Been thanked: 6072 times

          Ok…you mentioned having two devices there…are they on the same network like home wifi?

          1 user thanked author for this post.
          • #411907
            Erin Talor
            Duchess
            Registered On: November 22, 2020
            Topics: 3
            Replies: 26
            Has thanked: 46 times
            Been thanked: 78 times

            Yes they are on the same home network but with my phone I have tried with wifi and with cell data and its the same result.

          • #411929
            Sa•man•tha
            Managing Ambassador
            Registered On: January 21, 2018
            Topics: 380
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            Has thanked: 7061 times
            Been thanked: 6072 times

            Alrighty…gonna pm ya hon.  Thanks for sticking thru all this with me 😊

            2 users thanked author for this post.
    • #411595
      Sa•man•tha
      Managing Ambassador
      Registered On: January 21, 2018
      Topics: 380
      Replies: 1598
      Has thanked: 7061 times
      Been thanked: 6072 times

      Hi Erin, the chat was down earlier this evening.  You may want to try clearing your cookies / cache / browsing data.  Sometimes stuff in there interferes with how the site works after an update.  If you still can’t get in after that please let us know.  Thanks hon.

      1 user thanked author for this post.
      • #411825
        Erin Talor
        Duchess
        Registered On: November 22, 2020
        Topics: 3
        Replies: 26
        Has thanked: 46 times
        Been thanked: 78 times

        I just tried clearing my cache and it did not solve the problem.

        Here is what it looks like when im logged in: Link

        Here is what it looks like when im logged out: Link

        Im wondering if maybe I have something wrong in my settings or something?

        • #411846
          Sa•man•tha
          Managing Ambassador
          Registered On: January 21, 2018
          Topics: 380
          Replies: 1598
          Has thanked: 7061 times
          Been thanked: 6072 times

          Have you tried going in from another device hon?  Which browser were those screenshots from?

          1 user thanked author for this post.
          • #411851
            Erin Talor
            Duchess
            Registered On: November 22, 2020
            Topics: 3
            Replies: 26
            Has thanked: 46 times
            Been thanked: 78 times

            Yes I have tried logging in on my laptop and my phone it does the same thing. I took those screen shots using chrome but I have used other browsers and they do the same thing.

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